DCBet Casino Privacy Policy
This Privacy Policy explains how DCBet collects, uses and protects the personal information you give us when you register, deposit, play or otherwise use our services. We take your privacy seriously and describe below what information we gather, why we need it and how you can manage your data.
Types of data we collect
We collect different categories of information to operate accounts and provide our services. These include personal data, technical data and transactional data.
Personal data
Personal data covers details you provide when registering or verifying your account, such as your name, date of birth, address, email and telephone number. We may also collect identity documents and proof of address for Know Your Customer checks where required by law.
Technical data
Technical data includes device information, IP addresses, browser type, operating system, mobile identifiers and log file information. We use this data to deliver the site, detect fraud and improve performance on desktop and mobile.
Transactional data
Transactional data covers deposits, withdrawals, game and betting activity, payment method details and any communications relevant to financial transactions. We keep records of transactions to support account management, compliance and dispute resolution.
How we use your information
We use data to create and manage your account, process payments, carry out verification checks, prevent fraud and comply with legal obligations. We also use information to provide customer support, personalise your experience and send service-related messages where permitted. Marketing communications will only be sent with your consent and you may opt out at any time.
Data protection practices
We protect data using industry-standard technical and organisational measures, including encryption in transit, access controls and staff training. Access to personal information is limited to authorised personnel and third-party processors who act on our instructions. We retain personal data only for as long as necessary to fulfil the purposes set out here or to meet legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyse site usage and support functionality such as secure logins and game performance. You can manage cookie settings via your browser or through our cookie controls. Third-party analytics and advertising partners may place cookies on your device in accordance with their policies.
Information sharing and third parties
We share personal data with service providers involved in payments, identity verification, fraud prevention, customer support and analytics. We may disclose information where required by law or to protect our rights. Where data is shared we require partners to process information securely and only for specified purposes.
User rights
You have rights to access, correct and request deletion of your personal data, and to restrict or object to certain processing. You may also request a copy of your personal data in a portable format. To exercise these rights, contact our support team. If you remain dissatisfied you may raise the matter with the relevant supervisory authority.
Access, correction and deletion
To request access, correction or deletion, please contact [email protected] with proof of identity. We will respond to lawful requests within a reasonable timeframe and explain any reasons where we cannot comply in full.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the site or email. Please review this page periodically to stay informed about how we handle your personal information.